Help Center

2ND Opinion is your AI-powered health education assistant, designed to help you explore medical topics, learn about health conditions, and understand wellness strategies. Whether you’re curious about symptoms, looking for general health tips, or want to expand your medical knowledge, 2ND Opinion provides educational insights based on trusted health sources.

Our goal is to make health information more accessible and easy to understand—empowering you to make informed choices about your well-being.

Using 2ND Opinion is simple and intuitive. Start by typing your questions or describing your symptoms as you would when chatting with a trusted advisor. To get the best results, consider these tips:
• Describe your symptoms fully: Include details about what you’re feeling, how long it’s been happening, and any patterns you’ve noticed.
• Share relevant background: Mention any medications, existing conditions, or allergies, as these factors can help tailor the information.
• Be clear and specific: The more precise your descriptions, the better the insights you’ll receive.

Every interaction is private and personalized to your profile, helping you make the most of each consultation.

While 2ND Opinion is a powerful educational tool for gaining health insights, it is not a substitute for a visit to a medical professional. The information provided is intended to support your learning and help you prepare for discussions with a healthcare provider. For specific diagnoses, treatment plans, or emergency situations, please consult a qualified doctor or other healthcare professional.

2ND Opinion is best used for general health inquiries and educational guidance. Avoid relying on it when:
• You’re experiencing a medical emergency: Severe symptoms like chest pain, difficulty breathing, or heavy bleeding require immediate attention—please call emergency services.
• You need a specific diagnosis or treatment plan: For complex or ongoing health issues, a consultation with a healthcare provider is necessary.
• You’re facing serious mental health concerns: Seek professional help from a mental health expert if needed.

When in doubt, always reach out to a healthcare professional to ensure you receive the appropriate care.

Your privacy and data security are top priorities for us. 2ND Opinion uses advanced encryption methods to protect all data you share within the app. We follow strict security protocols and comply with healthcare data protection standards to ensure your information remains confidential.

Here’s how we safeguard your personal data:
Encryption: All data, including messages and health information, is encrypted both in transit and at rest.
Access Control: Only authorized systems and personnel can access your data as necessary for providing the service.
Privacy Compliance: 2ndOpinion adheres to industry standards and regulations on healthcare privacy to protect your information.
User Control: You have full control over your data. You can review, update, or delete your personal information at any time.

Your trust matters to us, and we’re committed to protecting your privacy at every step.

We’re continuously working to enhance your experience with new features! Upcoming updates include the ability to make audio calls with our AI, offering an even more interactive way to get real-time insights. Stay tuned for additional features and improvements as we continue evolving 2ND Opinion.

If you have questions or need assistance with 2ND Opinion, our support team is here to help! You can reach out via email at support@2ndopinions.ai. We aim to respond within 48 hours and are dedicated to making sure you have the best experience possible with our app.